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After sales support service



Here is a summary of our support service:

Helpdesk

  • open from 8.30 a.m. to 5.00 p.m.
  • support staff have immediate access to system architects and engineers
  • mobile number available for urgent calls up to 11 p.m.

Online support
  • operating inquiries can be dealt with instantly over the telephone
  • problem diagnosis (and often solution) by remote access using the modem

Callout’s
  • for other problems (hardware), we guarantee engineer’s arrival within 4 hours, (8 a.m. to 5 p.m.)
  • repair and maintenance is carried out on a ‘unit replacement’ basis
  • faulty units are replaced and returned to CRB for scrutiny and repair

Self-healing routines installed
  • to avoid damage during temporary power failure or failure of peripherals

For more information or to download a pdf, go to the Downloads page and look for After Sales Support in the Support section.


 


 

After Sales Support
  • We place as much emphasis on providing high quality support as we do to designing and building the best cashless systems.
  • We build simple, reliable systems but when operational problems do arise we provide unrivalled after sales support which we believe must be rapid, reliable & effective.